FAQ

Creating your SweepShark Casino account is straightforward and takes just a few minutes. Visit our homepage and click the "Sign Up" button, then fill out the registration form with your basic information including name, email address, phone number, and date of birth. You must be at least 18 years old to register.After completing the form, verify your email address by clicking the link we send to your inbox. This step activates your account and ensures secure communication. Once verified, you'll automatically receive your welcome bonus of 125,000 Gold Coins and 1 Sweeps Coin to start playing immediately.Make sure to provide accurate information during registration, as this will be verified during the KYC process if you decide to redeem Sweeps Coins later. Keep your login credentials secure and never share them with others. Your account will be ready to use as soon as email verification is complete.

New players at SweepShark Casino receive an impressive welcome package that gets you started without any deposit required. Upon registration and email verification, you'll automatically receive 125,000 Gold Coins (GC) and 1 Sweeps Coin (SC) completely free.Gold Coins are used for entertainment play and hold no monetary value, while Sweeps Coins can be redeemed for real cash prizes or gift cards once you meet the minimum redemption requirements. Your welcome bonus Sweeps Coins must be played at least once before they become eligible for redemption.This no-deposit bonus allows you to explore our entire game library and experience the platform without any financial commitment. The bonus is automatically credited to your account upon successful registration, so there's no need for bonus codes or special activation steps.

SweepShark Casino operates without traditional bonus codes for most promotions. Your welcome bonus of 125,000 Gold Coins and 1 Sweeps Coin is automatically credited upon account registration and email verification – no codes required.Daily login bonuses, purchase bonuses, and most promotional offers are also applied automatically when you meet the qualifying conditions. This streamlined approach eliminates the hassle of remembering or entering bonus codes while ensuring you never miss out on available rewards.Occasionally, we may offer special promotional codes during limited-time events or marketing campaigns. When these are available, we'll clearly communicate the code and instructions through email, social media, or on-site notifications. However, the vast majority of our bonuses activate automatically based on your account activity.

SweepShark Casino uses a dual-currency system that's important to understand. Gold Coins (GC) are purchased through various packages and used for entertainment play only. Sweeps Coins (SC) come as bonuses with GC purchases and can be redeemed for real money or gift cards.For purchases, we accept major payment methods including Visa, MasterCard, Apple Pay, and Google Pay. All transactions are processed in USD. Gold Coin packages start at affordable amounts, with each purchase including bonus Sweeps Coins. For example, a $29.99 purchase might include 1,050,000 GC plus 60 SC.Withdrawals apply only to Sweeps Coins, which can be redeemed once you have a minimum of 100 SC for cash or 25 SC for gift cards. You must play any bonus Sweeps Coins at least once before redemption. The withdrawal process requires identity verification and typically processes within 5-10 business days.

Wagering requirements at SweepShark Casino are simpler than traditional online casinos. Gold Coins have no wagering requirements since they're purely for entertainment and hold no monetary value. You can play GC games freely without any redemption restrictions.Sweeps Coins have minimal requirements – they must be played through at least once before becoming eligible for redemption. This means if you receive 10 SC as a bonus, you need to use those coins in gameplay before you can cash them out. This single playthrough requirement is significantly lower than industry standards.The playthrough requirement applies to all Sweeps Coins received through bonuses, purchases, or promotions. Once you've met this simple requirement and have at least 100 SC in your account, you can request a cash redemption. Gift card redemptions require only 25 SC minimum after the playthrough is complete.

Yes, SweepShark Casino is fully optimized for mobile play across all devices. Our platform uses responsive web design, meaning you can access your account and play games directly through your mobile browser without downloading any apps. This works seamlessly on both iOS and Android devices.The mobile experience includes all the same features as desktop, including account management, game play, bonuses, and customer support. Games are optimized for touch screens with intuitive controls that work perfectly on smartphones and tablets. Loading times are fast, and gameplay is smooth across different mobile devices.You can easily switch between desktop and mobile play using the same account credentials. Your Gold Coins, Sweeps Coins, and game progress sync automatically across all devices. Whether you prefer playing on your phone during commutes or on your tablet at home, the full SweepShark Casino experience is always available.

SweepShark Casino features games from multiple premium software providers, ensuring diverse and high-quality entertainment options. Our game library includes titles from 3 Oaks, Betsoft, Eurasian Gaming, Gaming Corps, KA Gaming, Kalamba Games, Mancala Gaming, NetGaming, Onlyplay, Playson, and Red Rake Gaming.Our game selection focuses primarily on slots and fish games, with hundreds of titles ranging from classic fruit machines to modern video slots with advanced features. You'll find games with various themes, volatility levels, and bonus features. Popular categories include adventure slots, mythology-themed games, classic Vegas-style slots, and interactive fish games.All games can be played with both Gold Coins and Sweeps Coins, giving you flexibility in how you enjoy the platform. New games are added regularly, and we feature seasonal promotions highlighting different titles. The diverse provider lineup ensures fresh content and innovative gaming experiences for all player preferences.

SweepShark Casino operates as a social casino platform under sweepstakes laws, which are legal in most U.S. states. We follow all applicable regulations for social gaming and sweepstakes promotions. Our dual-currency system with Gold Coins for entertainment and Sweeps Coins for prizes complies with current legal frameworks.However, our services are not available in all states. We're currently restricted in Washington, Idaho, Nevada, Montana, Wyoming, Connecticut, Delaware, West Virginia, New York, Louisiana, and Rhode Island. Players must be at least 18 years old and residents of eligible states to participate.We maintain strict compliance with consumer protection laws, data privacy regulations, and responsible gaming standards. Our platform undergoes regular security audits, and we implement industry-standard encryption to protect player information and transactions. All promotional activities follow sweepstakes regulations and include proper terms and conditions.

Know Your Customer (KYC) verification is required only when you want to redeem Sweeps Coins for cash or gift cards. This process protects both players and the platform by preventing fraud and ensuring compliance with financial regulations. You can play games with Gold Coins without any verification requirements.When ready to redeem, you'll need to provide a government-issued photo ID (driver's license, passport, or state ID), proof of address (utility bill or bank statement from the last 90 days), and potentially additional documentation if requested. All documents must be clear, current, and match your account information.The verification process typically takes 24-72 hours once you submit all required documents. Our team reviews submissions carefully to ensure accuracy and security. Once verified, your account gains full redemption privileges, and future withdrawals process much faster. You only need to complete KYC verification once unless your account information changes significantly.

SweepShark Casino offers multiple support channels to address technical issues and answer questions. Our live chat feature provides real-time assistance from knowledgeable support agents during business hours. This is often the fastest way to resolve account issues, game problems, or payment questions.For non-urgent matters or detailed inquiries, email our support team at support@sweepsharkscasino.com. We typically respond to emails within 24 hours with comprehensive solutions. Include your account information, specific details about the issue, and any error messages you've encountered to help us assist you more effectively.Common technical issues like login problems, game loading errors, or payment processing delays can often be resolved quickly through basic troubleshooting. Try clearing your browser cache, checking your internet connection, or switching browsers. If problems persist, our support team has advanced tools to diagnose and fix platform-specific issues.

SweepShark Casino is committed to promoting responsible gaming and providing tools to help players maintain healthy gaming habits. We offer self-exclusion options that allow you to temporarily or permanently restrict access to your account if you need a break from gaming.You can set daily, weekly, or monthly limits on Gold Coin purchases to control spending. These limits help you stay within your entertainment budget and prevent impulsive purchases. Additionally, we provide reality check features that remind you how long you've been playing during extended gaming sessions.Our platform includes links to professional gambling addiction resources and support organizations. We train our customer support team to recognize signs of problem gambling and provide appropriate assistance. If you're concerned about your gaming habits, we encourage you to use these tools proactively or contact our support team for guidance on available options.

SweepShark Casino employs bank-level security measures to protect your personal and financial information. We use SSL encryption technology to secure all data transmission between your device and our servers. This same encryption standard is used by major banks and financial institutions worldwide.Your payment information is processed through secure, PCI-compliant payment processors and is never stored on our servers. We follow strict data protection protocols and regularly update our security systems to guard against emerging threats. Access to player information is limited to authorized personnel who need it to provide customer service.We comply with relevant privacy laws and maintain transparent privacy policies that explain how we collect, use, and protect your information. Regular security audits ensure our systems meet industry standards. Your account is further protected by secure login credentials, and we recommend using strong, unique passwords and enabling two-factor authentication when available.